Privacy Policy

Lumeris Solutions Company, LLC (“Lumeris”), respects your privacy and wants you to be familiar with how we collect, use, and disclose information that you provide through your use of this website. This Privacy Policy describes our practices in connection with information that we collect from you through your use of this website. This Privacy Policy does NOT address requirements for how you access and use information (including Protected Health Information as defined by the Health Insurance Portability and Accountability Act) available through the website. For requirements relating to how you access and use information available through this website, please refer to the website Terms of Use.

Collection of Data

Lumeris may collect the following types of information when you use this website:

  • Personal information you provide directly (including your name, address, telephone number, demographic information, and email address);
  • Usage data, such as IP address, web browser type/version operating system, and website visit information such as date, time, pages viewed, and amount of time spent on pages; and
  • Aggregate, non-personally identifiable information, such as the number of weekly visits or page views to the website.

How We Use the Data We Collect

The information we collect may be used in any of the following ways:

  • To provide the services provided through or in connection with the website;
  • To personalize your experience;
  • To improve our website and services;
  • To improve customer service;
  • To administer a survey or other site feature;
  • To provide you with updates and announcements concerning our products and services and to send you news and industry updates; and
  • To respond to your inquiries and fulfill your requests, such as to send you publications or newsletters.

Sharing and Disclosure of Data

Lumeris does not sell or provide your information to list brokers or similar mass marketing entities. We may, however, provide information about you to the following third parties:

  • To our affiliates for use in connection with the uses described above:
  • To the third party that authorized your access to the website:
  • To our third party service providers who provide services such as website hosting, data analysis, IT services, customer service, email delivery services, auditing services, and other similar services to enable them to provide services;
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding); and
  • As we believe is appropriate to comply with the law, enforce our website policies, or to protect ours or others’ rights, property, or safety.


We implement a variety of security measures to maintain the safety of your personal information.


Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future and for the uses described in this Privacy Policy. If you do not want information collected through the use of cookies, there is a simple procedure available in most browsers that allows you to decline the use of cookies.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Links to Third Party Websites

Occasionally, at our discretion, we may include or offer third party products or services or links to third party websites on our website. These third party sites have separate and independent privacy policies. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties.

California Online Privacy Protection Act

We do not engage in the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services. We do not respond to Web browser “do not track” signals. Additionally, third parties do not collect personally identifiable information about your online activities through our website.

Online Privacy Policy Only

This Privacy Policy applies only to information collected through our websites and not to information collected offline.

Changes to Privacy Policy

We may change this Privacy Policy at any time. Please look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website. Your use of the website following these changes means that you accept the revised Privacy Policy.

Terms of Use

Please also visit our Terms of Use establishing the use, disclaimers, and limitations of liability governing the use of our website. The Terms of Use can be found in a link at the bottom of the website.

Your Consent

By using our website, you consent to this Privacy Policy.

CMS requires Medicare Advantage plans maintain an up to date provider directory, please complete the 'Provider Demographic Change Form' (log into the portal and see link) immediately if you have any demographic changes that need to be reported.

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