Welcome Essence Healthcare providers!

Our thoughts are with everyone impacted by the recent storms. If your office or patients need support accessing care, getting prescriptions, or need any extra support, we're here for you.

Please call our Customer Service team at 1-866-597-9560 (TTY: 711) for assistance. (On weekends and holidays, you may reach our messaging service. Leave a message and we'll return your call the next business day.)

We're dedicated to helping our community recover and get the care you need. Stay safe!

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Mailing Address for Customer Service, Claims, Appeals & Grievances (Arkansas, Illinois, Kentucky, Missouri, and Ohio plans):
Essence Healthcare
P.O. Box 5907
Troy, MI 48007

Contracting Information
13900 Riverport Dr.
Maryland Heights, MO 63043

Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
1-866-397-2812 | customersupport@lumeris.com

For Customer Service and Claims Health Plan Claims, Eligibility or Patient Referral Inquiries:
1-866-597-9560 | customerservice@essencehealthcare.com

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