A state of emergency has been declared related to Novel Coronavirus (COVID-19).

If you need assistance in obtaining approvals/referrals or other medical service for the impacted area, please contact Customer Service at Toll Free: (866) 597-9560, Local Number: (314) 209-2700 Ext: 2700.

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    13900 Riverport Dr.
    Maryland Heights, MO 63043
    Local 314-209-2700 | Toll-free 866-597-9560 | Fax 314-770-6096 | Fax Toll-free 888-480-2577
    Monday - Friday 8:00 am - 6:00 pm CST

    Mailing Address for Customer Service, Claims, Appeals & Grievances:
    P.O. Box 5907
    Troy, MI 48007
    Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
    866-397-2812 | customersupport@lumeris.com
    Monday - Friday 7:00 am - 6:00 pm CST

    For Essence Health Plan Claims, Eligibility or Patient Referral Inquiries:
    866-597-9560 | customerservice@essencehealthcare.com
    Monday - Friday 8:00 am - 8:00 pm CST
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