Important COVID-19 Information for Essence Healthcare Providers
As of 10/15/22 referral requirements will be reinstated. PCPs and Specialists need to ensure all referrals are on file by this date. For California providers, as of 11/1/22 referral requirements will be reinstated. PCPs and Specialists need to ensure all referrals are on file by this date.
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Mailing Address for Customer Service, Claims, Appeals & Grievances: (Arkansas, Georgia, Illinois, Kentucky, Missouri, and Ohio plans)
P.O. Box 5907
Troy, MI 48007

Mailing Address for Customer Service, Claims, Appeals & Grievances: (California plans)
P.O. Box 5904
Troy, MI 48007

Contracting Information

13900 Riverport Dr.
Maryland Heights, MO 63043

Questions relating to Registration, Login, Application Access, General Questions and Technical Support:
866-397-2812 | customersupport@lumeris.com

For Essence Health Plan Claims, Eligibility or Patient Referral Inquiries for Missouri and Illinois plans:
866-597-9560 | customerservice@essencehealthcare.com

For Essence Health Plan Claims, Eligibility or Patient Referral Inquiries for Arkansas, Georgia, Kentucky, and Ohio plans:
855-425-0457 | customerservice@essencehealthcare.com

For Essence Health Plan Claims, Eligibility or Patient Referral Inquiries for California plans:
855-996-8422 | customerservice@essencehealthcare.com

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